Refund and Returns Policy

At Pak Game Shop, customer satisfaction is our top priority. If something isn’t right with your order, we’re here to help. Please review our return and refund policy below to understand how we can assist you.

You can request a refund or return only for orders placed through our website or WhatsApp. The refund or return process will begin after we verify your order details and, where applicable, inspect the returned product.

Refund Guidelines

• Return or refund requests must be submitted within 2 days of receiving your order.
• Refunds will be processed after the product has been inspected and the request has been approved.
• Approved refunds will be issued through the available payment/refund method, including Visa, MasterCard, JazzCash, Easypaisa, or Bank Transfer, as applicable.
• Refunds are generally processed within 5 to 10 working days after inspection and approval.
• Shipping and delivery charges are non-refundable, unless the product is defective or damaged due to an issue attributable to Pak Game Shop.

Eligibility for Returns

We understand that sometimes you may need to return a product. You may request a return if the product meets the following criteria:

• The product is damaged or defective and the issue is reported within 2 days of delivery.
• The product must be unused, unopened, and in its original packaging, unless the return is being requested because of a verified defect.
• The original invoice, order confirmation, or other proof of purchase must be provided for verification.
• The product must be returned with all original accessories, manuals, packaging, and bundled items where applicable.

Reporting a Defective or Damaged Product

If your game, CD, controller, console, accessory, or other product has an error, defect, or arrived damaged, you must report the issue within 2 days of delivery.

Please:

• Contact us through WhatsApp.
• Provide your order number.
• Send clear photos and/or videos showing the defect, damage, or issue.
• Clearly explain the problem so our team can verify the claim quickly.

Our team will review the provided information and guide you through the next steps.

Non-Returnable Items

The following items generally cannot be returned or refunded:

• Opened games, CDs, or products with broken seals, unless they are found to be defective.
• Digital products once the digital code or product has been accessed, activated, or redeemed.
• Accessories or controllers that have been opened and used without any manufacturing defect.
• Products damaged due to misuse, accidental damage, improper installation, or negligence after delivery.
• Items showing clear signs of wear and tear caused by customer handling.
• Products missing original packaging, accessories, manuals, or bundled items, where applicable.

Return & Refund Process

To request a return or refund:

1. Contact our support team through WhatsApp within the eligible return period.
2. Provide your order number and explain the reason for the return.
3. Send clear photos or videos of the product if the item is damaged or defective.
4. Our team will review and approve the return request where applicable.
5. Once approved, the product must be returned to Pak Game Shop for inspection.
6. For customers in Karachi, our rider may collect the product from your location where applicable.
7. For customers outside Karachi, we will provide the return address and shipping instructions.
8. Please return the product with its original packaging, accessories, manuals, and bundled items.
9. Once we receive the product, our inspection process will normally be completed within 3 to 5 working days.
10. After approval, the refund or replacement will be processed according to the applicable terms.

Replacement

Instead of a refund, customers may request a replacement for a defective or damaged product.

Replacement is subject to product availability. If the exact same product is unavailable, Pak Game Shop may offer an alternative product or another suitable resolution, subject to mutual agreement.

What If I Change My Mind After Delivery?

If your order has already been delivered and you want to return it because of a change of mind, payment issue, personal preference, or another non-defective reason, you may request a return subject to our approval and the product’s condition.

For change-of-mind returns:

• A minimum deduction of Rs. 500 may apply to cover processing costs.
• The customer is responsible for the original delivery charges and applicable return/pickup shipping charges.
• For customers in Karachi, pickup charges may apply if our rider is required to collect the product.
• The product must be returned in its original condition, with packaging and accessories where applicable.
• Opened, used, activated, or damaged products may not be eligible for a change-of-mind return.

Payment Methods

Pak Game Shop accepts the following payment methods, subject to availability:

• Visa
• MasterCard
• JazzCash
• Easypaisa
• Bank Transfer

Refunds will be processed using an appropriate available method based on the original payment method and the information provided by the customer.

Important Note

Return and refund requests are subject to product inspection and verification. A request does not automatically guarantee approval.

For defective or damaged products, customers should contact us as soon as possible and provide clear evidence of the issue within the stated 2-day reporting period.

Contact Pak Game Shop

For return, refund, replacement, or order-related assistance:

Website: pakgameshop.com
Email: contact@pakgameshop.com
Call & WhatsApp: +92 331 8944964

We are committed to providing our customers with a reliable and fair shopping experience.