At Pak Game Shop, we aim to deliver your gaming products safely, securely, and as quickly as possible across Pakistan.

1. Order Processing & Packaging

• Once your order is confirmed, we generally take 1–2 working days to process, verify, and prepare your order for dispatch.

• Each product is carefully checked and securely packed to help prevent damage during transportation.

• Gaming products such as games, controllers, consoles, and accessories are packed appropriately according to the product type.

• Orders placed on weekends or public holidays will generally be processed on the next working day.

2. Delivery Time

After dispatch, delivery typically takes 2–5 working days, depending on your location and courier service.

• Major Cities: Approximately 2–3 working days

• Other Cities & Areas: Approximately 3–5 working days

• Remote Areas: Delivery may take additional time depending on courier coverage.

Once your order has been dispatched, we may provide you with SMS, WhatsApp, email, or tracking information where available.

Please note that delivery times are estimates and may vary depending on the courier and destination.

3. Shipping Partners

Pak Game Shop may use reliable courier and logistics services for nationwide deliveries, including:

• TCS

• Leopards Courier

• Call Courier

• M&P

• Other courier services where required

The courier service may vary depending on the delivery location, product, order size, and availability.

4. Shipping Charges

• Delivery charges may vary depending on the delivery location, parcel weight, size, and selected courier service.

• The applicable delivery charges will be communicated or displayed during the ordering process where applicable.

• Free delivery may be offered from time to time as part of promotional campaigns or for orders meeting specific minimum purchase requirements.

5. Order Confirmation

For certain orders, our team may contact you through phone or WhatsApp to verify your order before dispatch.

Orders may not be dispatched until the required order details have been successfully confirmed.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Pak Game Shop will not be responsible for delays or failed delivery caused by:

• Incorrect or incomplete address

• Incorrect phone number

• Customer being unavailable

• Refusal to receive the parcel

• Failure to respond to courier calls

• Any other information provided incorrectly by the customer

Additional delivery or re-shipping charges may apply where a parcel needs to be dispatched again due to an incorrect address or failed delivery caused by the customer.

7. Delivery Delays

Although we work to ensure timely delivery, unexpected delays may occur due to:

• Public holidays

• Weather conditions

• Courier workload

• Road closures or transportation issues

• Security or law-and-order situations

• Remote-area delivery

• Unexpected operational issues

Pak Game Shop is not responsible for delays caused by third-party courier companies or circumstances beyond our reasonable control. However, our team will assist you in tracking and following up on your shipment where possible.

8. Damaged Packages

If your parcel appears to be severely damaged, opened, or tampered with at the time of delivery, please contact Pak Game Shop immediately and provide clear photos or videos of the package and product.

For damaged or defective products, please refer to our Return & Refund Policy for the applicable procedure and reporting period.

9. International Shipping

At this time, our standard shipping service is focused on deliveries within Pakistan.

International orders may be considered separately depending on product availability, destination, courier service, and applicable shipping/customs requirements.

10. Contact Us

For questions regarding your order, delivery, or shipment tracking, please contact us:

Website: pakgameshop.com
Email: contact@pakgameshop.com
Call & WhatsApp: +92 331 8944964

Pak Game Shop
Karachi, Pakistan